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What is The Scent Room Promise? 


Every full size bottle of fragrance purchased through the Scent Room comes with a matched sample vial.


Open your sample before you open your full size fragrance. Discover love, not lust.

Once you've lived in your fragrance using the sample, you can decide if you want to return the unopened full size bottle.

Choose from a refund, exchange or store credit.

 The Scent Room’s return policy is distinct from the Adore Beauty general returns policy. For the general returns policy, see here.


How does The Scent Room work?

 

1 - Purchase your full size fragrance - we'll include a sample.
Open the sample vial that arrives with every full size fragrance bottle purchased via the Scent Room.
If you did not receive one, please contact us.

2 - Try your sample.
Live in your new fragrance.
You are eligible for an easy return within 90 days of your order date.
Leave your full size fragrance untouched, until you're certain it's right for you.

3 - Make your decision.
If it's love - great! You've got a mini to take with you.

If it's not love, you are eligible to return your unopened full size fragrance.
Simply complete our returns form 
here.
You may keep your sample.
All full size fragrances to be returned must be unopened and in their original packaging. This includes all cellophane wrapping & seals.

Once we've received the fragrance back, the customer service team will contact you about an exchange or store credit if eligible.



Faulty Item

If the fragrance you have received is faulty, please complete the returns form here with a detailed description of the product fault, and a photo if possible.

Allergy Return

In the rare instance you've had an allergic reaction to a fragrance, please take a photo of the reaction and discontinue use of the product immediately. Please get in touch with the customer service team.

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!


 

The Scent Room Fragrance Samples FAQ

 

 

Can I request a sample to try?

Unfortunately, at this stage we are unable to send out free samples of fragrances.


Am I eligible for a free return on my Scent Room purchase?

Any unopened full-size fragrances purchased from the Scent Room can be returned free of charge. Please get in touch with our customer service team to organise your return.

Please note this only applies to fragrance purchases within The Scent Room. Please be aware that not every fragrance available on Adore Beauty is from The Scent Room.
You can check that your fragrance is from The Scent Room, which is viewable here.


Can I keep my sample?

Yes! Your Scent Room sample vial is yours to keep - pass it on to a friend or family member, you might just be helping them to find their new signature scent.


How long do I get to decide?

You have up to 90 days from the date of your Scent Room purchase to decide if you want to keep it.
Your sample vial contains a couple of wears.


I opened my fragrance bottle but I changed my mind, is it still okay to return?

If we receive your returned fragrance and it isn't in an unopened, unused condition as outlined in our returns policy, unfortunately we will not be able to accept the return.
The item will be sent back to your original shipping address, and we’ll contact you straight away to let you know.

Can I use my exchange/store credit anywhere on Adore Beauty or just on the Scent Room?

Your store credit or exchange can be used for any item on Adore Beauty. 


I didn’t receive my sample vial!

Please contact our customer service team and we will organise a sample to be sent to you to be sent to you.

Please note that if the fragrance you have purchased is not a full size bottle (30ml or more) your purchase is not eligible for a sample vial.

Additionally, some fragrances are not part of The Scent Room - look for this image (below) on each product page to ensure your purchase is eligible.

The Scent Room Returns Promise

I’m not sure if this perfume is right for me?

Relax - you’ve got up to 90 days to experience your sample vial before making your final decision.

There are many factors that influence how a fragrance smells.

  • Scents can also take up to 30 minutes to develop, so don’t judge it straight away.

  • Some perfumes are better suited to warmer or cooler months.

  • The temperature, and your body heat and acidity, can affect the way that a perfume smells on you.

  • One good tip is to try wearing your fragrance before a work out - how does this affect the way it smells?

  • Ask the people around you what they think. After all, fragrance can be a journey shared.