90-DAY RETURNS POLICY
Can I return something I've purchased?
We are happy to offer a store credit, exchange, or refund on an item you've purchased from us -
simply contact us within 90 days of your order date.
Please note, products from the Sex category do not fall under our 90 day returns policy for hygiene and safety reasons. We will not accept returns on these items for change of mind reasons, even if the item is unused. If your product is faulty, please fill out our returns form and our customer service team will advise you on the best way to proceed.
Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.
Allergy returns must be less than 20% used upon arrival back with us.
Incorrect Item/Damaged on Arrival
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don't dispose of the item until we've had a chance to chat with you!
HERE'S HOW IT WORKS
1. Get in touch
To request a return, please fill out the returns form below.
Please ensure this form is submitted before sending your item back to us - it makes the process a lot easier.
2. We'll get back to you
One of our Customer Service team members will contact you via email with instructions on how to create your return shipping label to get your item back to us.
3. Pack & Send
Pack up your item carefully, so it reaches us safely . You can re-use your Adore Beauty packaging, or a similar sized box if you no longer have it.
Following the instructions emailed to you, print your return shipping label, and tape it to the front of the box.
Drop the parcel off at either an Australia Post Outlet, in a free standing post office box, or in your parcel locker.
4. Then what happens?
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 2 business days of your return arriving back to us.
We'll be in touch as soon as your return is complete.
FREQUENTLY ASKED QUESTIONS
Am I eligible for free return shipping?
If you'd like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. Unfortunately we are not able to cover return postage fees on all return types.
If you have shopped via The Scent room, your order is eligible for free returns - please view more details here.
If my Change of Mind return isn't received in resaleable condition, what happens?
If we receive your return and it isn't in the condition outlined in our returns policy, the item will be sent back to your original shipping address - we’ll contact you straight away to let you know.
I've purchased an electrical item that is still under warranty - what happens now?
Please contact us within the warranty period, and we will be happy to assist. Please note that some electrical warranties are processed through the Australian Distributor directly, and you may be asked to return the product directly to the supplier.
Any other questions?
Please contact our customer service team at email@example.com, or by phoning us on (03) 9344 1671 (9am - 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online chat for further information.