Adore Beauty Returns Policy

130-Day Returns

Sometimes it just doesn’t work out, and that’s okay! If you change your mind about your purchase, you are welcome to return your product to us.

  • Items must be returned within 130 days after your purchase date. 

  • We will need to receive the items back unopened, unused and in the original packaging for change of mind, ordered incorrect item and the Scent Room promise.

  • Gift cards/vouchers purchased can not be returned and are not redeemable for cash unless faulty.

  • Shipping on Refundid returns is at the cost of the customer and is deducted from the refund. For returns processed through the returns form below, the customers will pay for their shipping and receive a full refund of their item(s). Shipping is charged at a flat rate of $9.60.

  • Items bought on sale or with the use of discount code will be refunded at the price paid after discount.

  • Orders placed with gift cards or store credit will have the full amount refunded via Refundid, the gift card/store credit will not be reinstated, unless returned via our returns form.


Reasons for return via Refundid

Change of Mind

If the product received back to us is unopened, unused and in the original packaging. You will need to return within 130 days of purchasing the item(s) and pay for return shipping.


Ordered incorrect Item

Sometimes we make mistakes. You can return your item(s) if you ordered incorrectly, as long as the item(s) is unopened, unused and in the original packaging. You will need to return within 130 days of purchasing the item(s) and pay for return shipping.


Returning fragrances from The Scent Room promise

For every full-size fragrance bottle* purchased from the Scent Room it will come with a miniature matching sample vial. Before opening the full-size perfume, simply test your included vial. If you don’t love it for any reason, return the unopened full-size free of charge. Adore will refund any shipping costs incurred.

*Full size bottles are 30ml and over. Excludes home fragrance and gift sets.


Incorrect colour match (foundation) 

If you used our Findation tool onsite and you still have selected an incorrect colour match, just let us know which foundations you entered in the notes section and we can review the selection.  


Allergy

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us.  Adore will cover the shipping costs.



Reason for return via returns form

Damaged in transit 

If you have received an item(s) that has arrived damaged, please take a photo and contact us within 7 days of delivery using the returns form below. 

Please don't dispose of the item until we've had a chance to chat with you!


Received incorrect Item

If you have received the wrong item(s), you can return your item(s) free of charge and Adore will cover any shipping costs. Please complete your return using the returns form below.


Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault and a photo if possible using the returns form below to organise a replacement or refund including any shipping costs incurred.


Excluded products/categories:  

Products excluded from our returns policy include electrical devices, menstrual care, oral care, intimate care and sexual wellness products for hygiene and safety reasons. This does not apply to faulty items. In addition, the purchase of gift cards are excluded from our returns policy.  Please note for any phone orders or amended orders they will need to be processed via our returns form.



How it works

Refundid-Landing-Page-V2 Refundid-Landing-Page-V2


Refer to the Refundid Terms and Conditions here 

You have 7 days to put your return in the mail, otherwise Refundid will reverse your refund. 

Frequently Asked Questions

Refundid Returns

General Returns

Refundid Returns

What is Refundid?
How do I use Refundid?
What do I do after receiving my refund from Refundid?
Where do I receive my Refund?
What banking details do I need to provide on sign up?
What happens if I paid with Afterpay, Zip or Klarna, do I keep making my payments?
Want to cancel your refund?
Is there a limit to how much I can refund on a single return?
What categories are not eligible for a refund?
Can I use Refundid if I'm returning an order I purchased with a gift card?
How long do I have to return my items?

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